Making the right thing the easy thing

I use the UX process to deliver systemic change, satisfying customer experiences and sustainable products and services.

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Case Study

City of Boston

How might we improve the City's online how-to pages to help citizens complete everyday tasks more easily?

Research & Synthesis | Information Architecture | Usability Testing

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Concept design

Tough Mudder

How might we get teams to come back to Tough Mudder a second time?

Research & Synthesis | Wireframes | UI